Learning Academy

New dates for 2012  - venues to be confirmed:

Advancing High Performance Managers: 

London                                    13th June
Manchester City Centre      26th June
Glasgow                                  4th July
London                                    5th September
Manchester                           12th September

Member rate: £300.00 + VAT / Non member rate: £570.00 + VAT

Sharpening Exceptional Customer Skills: 

London                                     14th June
Manchester City Centre       27th June
Glasgow                                   5th July
London                                     6th September
Manchester                            13th September
 

Member rate: £200.00 + VAT / Non member rate: £470.00 + VAT 

BCA ‘Academy’ rolled out its first programme May – July 2011

"The BCA rolled out the first phase of its learning programmes around the country, designed to challenge current thinking and improve vital skills for all customer facing staff, managers and directors.

Feedback from high performance managers: “An inspiring, productive and educational day”
“The course exceeded my expectations – extremely relevant to my business. I took away specific goals to improve my organisations and the follow up coaching will help to reinforce the value”
“Excellent course – a good fusion of training in many areas. Interesting & relevant with materials to take back to the business to make real improvements”
“A well delivered, well structured and informative course”
“A well structured, engaging and enjoyable course with relevant topics”

Feedback from exceptional customer skills: “This is a ‘feel good’ course!”
“I didn’t expect to enjoy the role plays but they turned out to be the best part of the day!!”
“The course was very interesting – Mike explains things very clearly and kept us on track”
“I really took away a lot from the day that I’ll to put into action in my job”
“Really looking forward to the next one!”
”I thoroughly enjoyed myself. The role play was a great experience and I look forward to putting what I learned into practice”