“Too hot, too cold” - it’s a familiar complaint in workplaces up and down the country. But research has now confirmed that, for one in five UK workers, inadequate air conditioning really is making them miserable in the office.
The survey, conducted by serviced office provider Business Environment, polled 1,000 businesses across the UK on service. The responses were used to help develop the company’s Service Excellence Guarantee Guide, which is the first to be produced by an office space provider.
Air-conditioning woes are part of what is a wider culture of poor service, according to the research which also found that bad-mannered front of house staff are the main reason that almost half of professionals (48%) are put off from doing business with other companies.
“In the office space sector, the service levels provided by the landlord can be crucial in providing the right environment that enable companies to get the most out of their working day,” said David Saul, MD of Business Environment.
“We’re so confident in our ability to provide a top level service that we’re putting our promises in black and white for everyone to see – from front of house service to cooling and heating systems and emergency procedures for power failures – it’s all there so clients know exactly what to expect and can hold us to it.”
The survey results also revealed that one third (33%) of UK staff do not believe their company delivers a good service to its clients.
The results demonstrate a real lack of focus on customer service, added David Saul, MD of Business Environment: “No matter what the core service or product that you are offering, high customer service levels remain essential, particularly in today’s competitive business landscape.
“Ensuring staff understand and are rewarded for delivering excellent service should be part of every company’s culture.”