Jobs

Central Sales Executive

  • Central Sales Executive

    • Salary/rate £24K OTE £35K
    • LocationLondon/South Bank
    • Job TypePermenant

Job Description

Main Objective

The role is to manage incoming sales enquiries, effectively communicate the companies features and benefits to prospective clients, secure viewings, virtual office sales and develop business opportunities across the portfolio. Work closely with and provide support to the Sales Managers and Customer Service Managers.

To build and maintain excellent working relationships with brokers and commercial agents and enthusiastically assist with additional tasks that contribute to the overall sales efforts and requirements of a growing business. As a Central Sales Executive you play an important role in providing the first impression for the company and first point of contact for a prospective client. High levels of customer service and customer satisfaction having met expectations of the requirement is key.

General Duties & Responsibilities

Sales enquiries

  • Manage sales enquiries and log all activity on CRM (Customer relationship management system)
  • Answer inbound calls in the allocated time frames as dictated by the business
  • Follow up promptly and effectively to ensure all enquiries are optimised to full potential
  • Ensure correct contact details and requirement information is recorded
  • Provide consultative approach, qualify requirements and promote company products
  • Arrange viewing appointments, send out viewing confirmations and communicate accordingly
  • All communications should be carried out in a professional, cautious and timely manner

CRM

  • Log all leads and check for duplicates
  • Make prompt contact via phone and email to qualify the requirement
  • Arrange a viewing where possible and inform the broker / agent
  • Accept or reject broker and commercial agent leads
  • Ensure activities and tasks are set, completed and closed accordingly within allocated time
  • Ensure overturns and clearly communicated and recorded
  • Ensure daily broker liaison and communicate and record all pipeline updates
  • Assist Sales Managers with CRM opportunity updates when required

Diary Management

  • Sales Manager calendars to be managed effectively
  • Ensure viewings are scheduled accordingly to Sales Manager’s availability where possible
  • Arrange viewings and confirm Sales Manager conducting tour has all relevant information
  • Call to confirm appointment time, date and requirement for the next day
  • Arrange and confirm viewing cover with Centre team member if Sales Manager is unavailable
  • Provide enquiry information and update CRM record and appointment
  • Ensure full handover of information post viewing is received, recorded and update the Sales Manager and broker / agent accordingly

Monthly Team Meetings

  • Attend and contribute to monthly meetings.  These may be held outside of working hours

Experience and qualifications

  • 2/3 years’ experience working in commercial B2B environment
  • Possesses a positive attitude and an open communication style
  • Present yourself with ease and ask questions/listen without effort
  • Computer literate, in particular using Microsoft office and CRM systems
  • Good at planning and organising prospects, agents / brokers and stakeholders

Essential Key Skills/Competencies

  • Excellent communication / sales awareness
  • Good networker and customer relationship skills
  • Positive attitude and energy
  • Act confidently and operate with tact in corporate environment
  • Self motivated and confident
  • Maintain control and perform during stressful situations
  • Initiative and drive
  • Attention to detail

 

Application Information

For full details please get in touch on 02079600260 or send your CV to matt@matthewblairsolutions.co.uk


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